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Frequently
Asked Questions
You are sure to have some questions about
how an online system from GetFoodOnline works. This section
will attempt to answer any questions you may have. If not,
feel free to contact us at info@getfoodonline.com.
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How do I receive my
orders?
Depending on the
package you pick, your orders will either be sent to
an email address of your choice, or you can view them online
with the GetFoodOnline online order system. The orders will contain descriptions of the
items ordered, name and contact details of the customer, an order ID, costing and totals
and additional notes that the customer has supplied.
Does that mean that I need to have a computer at my
restaurant?
Not
necessarily.
We do recommend using a computer to get the most
out of the system. However, if the cost or installation of a
computer makes this prohibitive, you can choose to have your orders
delivered by email to a mobile phone rather than a computer.
If
you do choose to use a computer, then you will only need a low spec
PC (running Windows XP or later) with a monitor, and a broadband or
ADSL internet connection at your restaurant. If you don't have a PC,
we can even supply one from around £200.
Whether you use a mobile phone or a computer to collet your
orders, we can offer optional SMS notification to compliment the
solution.
How will my customers get to my website?
Your
online website will be available at
http://www.getfoodonline.com/restaurantname. For a small additional
cost, and depending on availability you can choose to have your site
hosted at your own domain,
eg. http://www.myrestaurantname.co.uk. Normally you would promote
your own site by including
the address on your menus or in-store. Your restaurant will also be
listed for free on our online directory.
Can my customers pay online?
Currently online
payment is not supported. The reason for this is that if a customer
is unhappy with the service then the onus would be put on the
restaurant owner to handle refunds. However, online payment is
possible using paypal or credit-cards - if you would like to
consider this for your site, contact us for a more detailed
discussion of the issues involved, and the costs associated.
What sort of information can I have on my
site?
Our simple site designer allows you to
configure lots of information about your takeaway to make your page
tailored to you. You can include:
A completely custom 'home page' with any
information and pictures you want.
Your contact details, eg. name, phone, fax
and address.
Directions and a map.
Your own colour scheme and takeawa logo.
Your menu, including sections, costs,
choices, additional cost choices, combination deals and more.
Pictures of the items on your menu
'Nutritional' information about each item,
including 'vegetarian', 'contains nuts' and 'mild/medium/hot'.
Whether you deliver
Areas that you deliver to, and costs
associated with each area (including 'free over...')
Your opening hours - we'll automatically
stop accepting orders for you when you are shut
What if I want to stop taking
orders?
With the standard and
pro packages you can choose to stop taking orders at any time,
stop taking delivery orders only, and even change the expected waiting times that will
be shown to your customers.
What if I want more flexibility, or
some completely custom additions?
GetFoodOnline has been
developed by a development team with a high skill set, and many
years of commerical experience. If you want 'that little something
extra' then feel free to contact us for a no-obligation
quote.
Can I advertise on my
site?
We will automatically place a small section of
targetted adverts on your site. For an extra charge we can replace
these with adverts of your choice. You will be responsible the
commercial agreements for any adverts that you run, but adverts must
confirm to certain standards. You may find that you can actually
make money by advertising on your site. If you've chosen to run
custom adverts, then you can configure these using the site
designer.
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